Customer service is at the heart of the Carolina Thomas culture, and a phone call is often the first interaction customers have with the company. Thanks to Jan Reynolds, receptionist and administrative assistant, customers receive a warm, enthusiastic greeting and knowledgeable assistance.
“I truly enjoy interacting with customers, and it is my mission to get them to the right person to help them with whatever they need,” says Reynolds.
Beside You for the Journey
Reynolds has worked for Carolina Thomas for nine years, and many customers have developed an ongoing working relationship with her as they return for bus maintenance, parts, body shop work, training events, and even another purchase.
“Our dedication to customer service goes far beyond the bus purchase. Jan is one example of how we develop strong customer relationships and are dedicated to excellent customer care throughout the lifecycle of the bus,” says Tom Schaaf, Vice President/General Manager of Carolina Thomas.
Some customers report that Reynolds is so positive, they make it a point to call her if they are having a rough day, knowing a conversation with her will help lift their mood.
Happy Bus Delivery
Whether a customer has just purchased one bus or added 10 buses to a fleet, nothing quite beats the excitement of bus delivery day. Thanks to Reynolds, Carolina Thomas is able to efficiently meet delivery schedules and paperwork requirements no matter the volume of sales.
“Jan personally rewrote this process to ensure that we have the flexibility to add large orders at a moment’s notice and never miss a beat,” says Schaaf.
Customers can be assured that all papers and warranties, complete with the 17-digit VIN number, are perfectly in place to get a license plate and hit the road with confidence.
An Award-Winning Team
Reynold’s passion for her work is an example of why the Carolina Thomas team has earned numerous awards. Like Reynolds, all Carolina Thomas employees are dedicated to excellence. Carolina Thomas was recently named the 2016 Dealer of the Year by Thomas Built Buses. Carolina Thomas has also been designated a Platinum Support Provider by Thomas Built.
Enthusiasm for Life
Reynold’s enthusiasm extends beyond work. She is an avid traveler, having visited five countries in Europe as well as Thailand and Hong Kong. She also loves spending time with family and church friends, walking, and reading.
Ready to See How Jan and Our Team Can Help You?
To learn more about how Carolina Thomas can help you find the perfect bus that’s backed by excellent service, call us at (336) 851-1718 or contact a member of our sales team.