Whether you own a single church or day care bus, or manage an entire school or commercial bus fleet, you don’t want to worry about something going wrong. With Carolina Thomas, you’re covered by the most complete warranty protection in the industry, backed by exceptional customer service.
Our Warranty Difference
While any dealer can sell you a bargain bus on the internet, we believe you deserve the confidence of knowing you will be taken care of after the sale. That’s especially true when something goes wrong. We excel above our competition in three ways:
- During the Sale: We work with you during the sale to select the right amount of warranty coverage to meet your needs and budget.
- After the Sale: Our Warranty Specialists work with our vehicle and parts manufacturers and component suppliers to handle all the details of warranty repairs for you. We make the warranty process seamless for you to get your vehicle back on the road quickly.
- Continuous Improvement: We work in close consultation with our manufacturers and component suppliers to drive continual improvements back into our products. As a result, our products get better every single year. Today, we cover over 3,100 buses (and counting) with a five-year 100,000 mile bumper-to-bumper warranty.
Our warranty goal is simple: Lower your total cost of ownership through best-in-class warranty protection backed by exceptional customer service.
When you purchase a bus from Carolina Thomas, you’re entitled to warranty protection as well as peace-of-mind that any questions will be answered promptly and satisfactorily. Every new vehicle comes with a limited warranty that covers defects in material and/or workmanship, which will be repaired free of charge within the warranty period. For added peace-of-mind, we offer additional extended warranty options tailored to meet your needs.
Carolina Thomas provides limited warranty protection for aftermarket parts sold directly through our Parts Department. Coverage is for defective material and/or workmanship for 12 months.
For parts warranty claims or questions regarding parts warranty, please contact our Parts Department.
Warranty or Recall Questions?
For warranty claims or for a detailed explanation of warranty coverage on your vehicle, or for questions regarding recall on your vehicle, please contact our Service Department.