PLATINUM SUPPORT
Thomas Built Buses Platinum Support Dealer
At Carolina Thomas, our focus is helping every customer succeed with the buses and services we provide. For more than 20 years, we have continually strengthened our processes and support to deliver dependable equipment, responsive service, and long-term value. That commitment has earned us recognition as a Thomas Built Buses Platinum Support Dealer.
What is Platinum Support?
Platinum Support is a distinguished certification program by Thomas Built Buses that emphasizes continuous improvement through lean principles.
To achieve this certification, dealers must meet 128 specific criteria across 26 areas, verified by an independent third party. This rigorous process ensures that we consistently deliver top-tier service and maintain efficient operations.
Benefits to Our Customers
Our commitment to Platinum Support translates into tangible benefits for you:
- Cost Savings: Streamlined processes reduce labor costs and minimize rework, offering you more value.
- Prompt Repairs: Efficient workflows and organized workspaces enable us to return your vehicle to service swiftly.
- Clear Communication: Our Premier Assessment service provides a detailed repair plan and estimate within 24 hours, keeping you informed every step of the way.
- Exceptional Customer Service: Our customer-centric approach ensures you receive friendly, professional, and attentive service during every interaction.
Your Feedback Matters
We want to hear from you. Whether this is your first experience with Carolina Thomas or you’ve worked with us for years, your feedback helps us understand what we’re doing well and where we can do better.
Platinum Support is about more than service. It’s about listening, learning, and building long-term partnerships with the people we serve. Your input plays a direct role in how we improve our processes, strengthen our support, and continue doing the right things for our customers — and doing them the right way.
If you have a few minutes, we encourage you to share your experience using the form below. We’re listening.
Kim Hatfield
Platinum Support Continuous Improvement Coordinator (CIC)